Tuesday, February 26, 2008
Monday, February 18, 2008
From Love and Garbage, a meme:
A) Four jobs I have had in my life (other than current job): Door-to-door Book Salesman, Golf Ball Collector at a Driving Range, Rodie for Celine Dion, DJ B.) Four movies I would watch over and over: Goodfellas, Star Wars, Zulu, Fight Club C.) Four places I have lived Edinburgh, Brixton, North Dakota, Wishaw & Bellshill D.) Four TV shows that I watch The Wire, The Sopranos, Prison Break & Entorage E.) Four places I have been: Florence, Nashville, Skye & Cornwall F.) People who e-mail me (regularly): My wife, my mother, my media monitoring service & the automated press release service at my old work (despite repeated requests to unsubscribe!) G.) Four of my favourite foods: Ribeye Steak (medium rare), a nice juicy burger, quail, proper chorizo sausages H. ) Four places I would rather be right now: In bed (in the arms of my wife), in bed (fast asleep), on a golf course, playing high stakes poker J.) Four Things I am looking forward to this year: Continued married bliss, our holiday in Tuscany, playing more golf, watch politics from the outside K.) Four favourite authors: Irvine Welsh, Hunter S. Thompson, Jack Kerouac, Hemmingway
Tuesday, February 12, 2008
- The weather was good. Who doesn’t feel better on a sunny day?
- I had a good meeting at work. Imagine, a meeting that actually served its purpose and was attended by people you respect, with some clearly defined outcomes that will help me in my job
- I got to the final 2 players in a big poker game online
- Debbie and I are still definitely in the honeymoon period....
- BT’s customer service improved significantly, with the reconnection of my home phone
- I got a letter from BT (how 20th century!) confirming that I was to receive the £5 off my bill Debbie was promised on the phone last week.
So thank you to Ben and Janet at BT for resolving my situation, and sorry to the BT Customer Services person Debbie spoke to last week who I thought was just useless. She clearly did what she said she’d do. All BT need now is the systems to match the people and everyone will be a satisfied customer.
So, did I mention that it took me 25 minutes on the phone to book my car in for a service this week.............
Sunday, February 10, 2008
· National Express Trains from Edinburgh to Glasgow Central (£5 cheaper and less crowded than FirstScotrail, with Free WiFi)
· Compass, North Charlotte Street, Leith (the food and service are great, and there’s a always a good atmosphere inside)
· Sky+ (this is one of the best things ever invented. Never miss an episode of any of your favourite programmes and always have the option of watching something good you’ve recorded, rather than whatever’s on at the time)
What I can’t recommend to my friends is BT.
It’s not that their product is poor, their wireless broadband service has always been reliable and has never caused me any problems. It’s their customer service. It’s shocking. We’ve not had the use of our phone for outgoing calls a couple of weeks.
I’m not entirely sure of the source of our problem. I recently moved to paperless billing to pay online, as we were a few weeks late with a payment that was due when we were away on honeymoon. So we have no outstanding balance with BT. But our phone still does not work.
I called BT and used their automated service, which confirmed that I’d paid and said we’d be reconnected within 24 hours. 48 hours later I called again, managed to negotiate the automated service to speak to a real human being, and explained my situation again. They promised to reconnect me within 24 hours. Last Thursday, and still no phone, Debbie called. They were in trouble now. She secured a £5 discount on our bill for their poor service and a promise from the lady at BT that the line would be reconnected “in 3-4 hours”.
That’s my girl, I thought. No-one messes with Debbie.
Next morning – still no phone. Debbie calls again. BT Customer services were “very very sorry”. They would “sort it out in a few hours”, he said. I called again tonight to find no customer service staff at home, but a kindly computer who confirmed one again that I had a zero balance and could have my line reconnected ASAP.
BUT STILL NO PHONE SERVICE. NUMEROUS CALLS, SEVERAL APOLOGIES AND A COUPLE OF PROMISES, BUT STILL NO SODDING PHONE. I'VE BEEN PAYING LINE RENTAL THROUGHOUT THIS PROCESS, BUT STILL NO SERVICE.
So, I am doing what a good friend would do, and pointing out BT’s shocking service to you all. I hope that the muppets who have been dealing with my request to date receive the service that they’ve been given to me in every bar and restaurant that they frequent. And I hope that the poor customer service that BT have been displaying is sorted out more quickly now I’ve posted it on Facebook and onto my blog for all the world to see.